Refund & Cancellation Policy

Booking Cancellations

• Cancellations must be requested in writing by email from the registered email address or by contacting our support team with your booking details.
• Cancellation charges are calculated from the date and time Wanderora journey receives the request.
• For bookings involving hotels, transport, activities, flights, or third-party vendors, supplier cancellation terms may also apply.
• Any non-refundable component clearly marked at the time of booking will remain non-refundable.

Standard Cancellation Charges

• More than 30 days before departure: 10% of total booking value may be retained as administrative charges.
• 15 to 30 days before departure: up to 25% of total booking value may be retained.
• 7 to 14 days before departure: up to 50% of total booking value may be retained.
• Less than 7 days before departure: up to 100% of total booking value may be retained.
• No-show after confirmed departure date: no refund will generally be applicable.

Refund Eligibility

• Refunds are considered only for the refundable portion of the booking after deducting applicable cancellation charges, taxes, gateway charges, and supplier penalties.
• Refunds are usually processed when a booking is cancelled within the eligible period and all payment obligations are cleared.
• Partially used services, missed sightseeing, missed transfers, or voluntary early departures are generally non-refundable.
• Refunds for force majeure events, natural disruptions, government restrictions, or transport interruptions depend on recovery from the relevant supplier partners.

Non-Refundable Situations

• Last-minute cancellations close to departure.
• No-show cases or failure to present valid travel documents.
• Amounts paid for visa support, insurance, convenience fees, or other non-refundable add-ons unless stated otherwise.
• Special promotional, peak-season, or fixed-departure packages marked as non-refundable or partially refundable.

Refund Timelines

Once a cancellation is approved and the refundable amount is confirmed, refunds are generally initiated within 7 to 14 business days. In some cases, where supplier confirmation is pending, the timeline may extend up to 21 business days or longer depending on the payment method and third-party processing cycles.

Refunds are usually returned to the original mode of payment. If that is not possible, our team will coordinate an alternative method subject to verification.

Processing Notes

• Bank, card, UPI, wallet, or payment gateway processing times may vary after the refund is initiated.
• Wanderora journey is not responsible for delays caused by banks, payment gateways, airlines, hotels, or transport operators.
• Any amendment to travel dates, traveler names, or package inclusions may attract separate rescheduling or modification charges.
• For group tours or custom itineraries, cancellation and refund terms may differ and will be shared at the time of confirmation.